24-Hour Road & Tow Protection
Frequently Asked Questions
  1. How do I get my 24-Hour Road & Tow Protection?
    In order to get the coverage, you must obtain a Membership card by registering your vehicle and be an active member at the time service is requested. Upon initial registration of your vehicle, we require eight (8) business days for processing your registration. If you decide to change your registered vehicle, please allow 13 business days before coverage on the new vehicle is active.

    Back to Top

  2. How do I get a Membership Card?
    As an active member, you must register your vehicle on this site. Once you have registered your vehicle, you should follow the on-screen instructions to print your Road & Tow Protection card. You will receive two cards - one to keep in your vehicle and another copy for your wallet.

    Back to Top

  3. Why do I have to register my vehicle?
    You have to register your vehicle so Auto Road Services (ARS) knows which vehicles are covered.

    Back to Top

  4. How many cars does 24-Hour Road & Tow Protection cover?
    You may only have one vehicle registered at a time for coverage. You may change the covered vehicle during the course of your Membership, but this will automatically terminate coverage on the previously registered vehicle. If you request a change in the vehicle covered, ARS requires thirteen (13) business days before the change is activated. For other restrictions see Terms of Service and Exclusions.

    Back to Top

  5. What kind of services does 24-Hour Road & Tow Protection cover?
    Your Membership entitles you to all of the following 24-Hour Road & Tow Protection Services provided by Auto Road Services (up to $60.00 US/$90.00 CN per incident):
    • Towing... to the nearest qualified repair shop.
      (Limit 1 tow every 120 days)
    • Jump-Start... ARS will jump-start a weak or dead battery.
    • Vehicle Fluid Delivery... ARS will deliver gas or other vehicle fluids requested. (Cost of fluids is additional.)
    • Tire Change... ARS will replace a flat with your inflated spare. If you have no spare(s), towing will be provided as outlined above.
    • Lock Out Assistance... ARS will help you get into the passenger compartment of your car. (Cost of key cutting or key replacement additional.)

    Road & Tow Protection includes roadside assistance 24 hours a day, 365 days a year anywhere in the United States, Canada and Puerto Rico to change your flat tire with your inflated spare, jump start service, lock out assistance in gaining entry to the passenger compartment of your vehicle, vehicle fluid delivery and tow service. Service is valid on passenger vehicles, vans and light trucks only.

    The Road & Tow Protection program is limited to one (1) tow and two (2) other services per 120-day period. Covered services are limited to $60.00 US ($90.00 CN) currency per incident, so most services should require no out-of-pocket expense. Any amounts over the program limit are due and payable to the service provider at the time of service. Any other services, such as repairs authorized by you, remain your sole responsibility.

    You must be an active member in good standing with Travel Values Plus at the time service is requested. Services are activated eight (8) business days after initial registration of your vehicle and thirteen (13) business days after a change in the vehicle registered.

    To view the complete Terms of Service and Exclusions, click here.

    Back to Top

  6. What kind of service is NOT covered by 24-Hour Road & Tow Protection?
    Services exclude: RV's, fleet vehicles, off-road vehicles, vehicles off the road (winch out), trailers, motorcycles, any vehicle in tow, vehicles over one ton capacity, commercial vehicles, any vehicles already at a repair facility or any vehicle which at the sole determination of the service provider is in such condition that service is likely to result in damage to the vehicle. Theft, vandalism and accident related incidents are not covered. Service may not be available in areas where state/provincial providers are exclusively utilized.

    Back to Top

  7. Who can I call for service?
    In order to receive your free 24-Hour Road & Tow Protection, you MUST call the toll-free number printed on your Membership card. This special number is available 24 hours a day, 365 days a year to ensure help will be on its way to you in minutes. You must be an active member at the time you make your request. To activate your Road & Tow Protection and print your Membership card, click here.

    Back to Top

  8. How many times can I use 24-Hour Road & Tow Protection?
    The Road & Tow Protection program is limited to one (1) tow and two (2) other services per 120-day period for as long as you remain a member. Covered services are limited to $60.00 US ($90.00 CN) per incident, so most services should require no out-of-pocket expense. Any amounts over the program limit are due and payable to the service provider at the time of service.

    Back to Top

  9. Who provides Road & Tow Protection?
    Road & Tow Protection is solely provided by Auto Road Services (ARS). ARS is not an agent or representative of Travel Values Plus but is an independent contractor who's services have been contracted for on behalf of Travel Values Plus members.

    Back to Top

Members:
Type in your Email Address and Password below to login.
Email:
Password:
Standard |
 Secure
Remember my Login information on this computer.
Details
Member Benefits
Member Services